1.1 Personal Information You Provide
When you register on ClassPodia, we collect:
- Account Information: Name, email address, phone number, password,
and profile photo
- Student Information: Grade level, school name, learning goals, and
date of birth
- Tutor Information: Educational qualifications, teaching experience,
subjects taught, hourly rates, bio, and verification documents
- Parent Information: Relationship to student and contact details
- Payment Information: Billing address and payment method details
(processed securely by our payment partners)
1.2 Information Automatically Collected
When you use our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, and
device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and
search queries
- Location Data: Approximate location based on IP address
- Cookies and Tracking: We use cookies and similar technologies to
enhance your experience
1.3 Information from Third Parties
We may receive information from:
- Payment processors (Paystack, Flutterwave) regarding transaction status
- Social media platforms if you choose to connect your account
- Background check providers for tutor verification
We use your information to:
- Provide Services: Create and manage your account, facilitate
bookings, process payments, and enable communication between students and tutors
- Improve Platform: Analyze usage patterns, conduct research, and
develop new features
- Communicate: Send booking confirmations, lesson reminders, platform
updates, and promotional materials (with your consent)
- Safety & Security: Verify tutor credentials, prevent fraud, ensure
platform integrity, and protect against unauthorized access
- Legal Compliance: Comply with applicable laws, regulations, and
legal processes
- Customer Support: Respond to inquiries, resolve disputes, and
provide assistance
We share your information only in the following circumstances:
3.1 With Other Users
- Tutors can view student profiles (name, grade level, learning goals) when booking
requests are made
- Students can view tutor profiles including qualifications, experience, reviews, and
ratings
- Contact information is shared only after a booking is confirmed
3.2 With Service Providers
- Payment processors (Paystack, Flutterwave) to process transactions
- Cloud hosting providers to store data securely
- Email and SMS service providers for notifications
- Analytics providers to understand platform usage
- Background check providers for tutor verification
3.3 For Legal Reasons
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, or safety, or that of our users
- To prevent fraud, abuse, or violations of our Terms of Service
3.4 Business Transfers
If ClassPodia is involved in a merger, acquisition, or sale of assets, your information
may be transferred as part of that transaction.
We implement industry-standard security measures to protect your
information:
- Encryption: All data transmissions are encrypted using SSL/TLS
protocols
- Secure Storage: Personal data is stored on secure servers with
restricted access
- Password Protection: Passwords are hashed and salted using strong
encryption algorithms
- Access Controls: Only authorized personnel have access to personal
information
- Regular Audits: We conduct regular security assessments and updates
Note: While we strive to protect your information, no method of
transmission over the Internet is 100% secure. We cannot guarantee absolute
security.
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about
you
- Correction: Update or correct inaccurate information in your
account settings
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a structured,
machine-readable format
- Object: Object to certain processing of your personal information
To exercise these rights, contact us at privacy@classpodia.com
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (e.g., tax records, transaction history)
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
After account deletion, we may retain certain information in anonymized or aggregated
form for analytics and legal compliance purposes.
ClassPodia is designed to be used by students of all ages, including
minors. We take special precautions to protect children's information:
- Students under 18 must have parent/guardian consent to create an account
- Parents can create and manage accounts on behalf of their children
- Parents have full access to their children's account information and activity
- We do not knowingly collect personal information from children under 13 without
parental consent
- All tutors undergo background checks and verification before teaching
We use cookies and similar technologies for:
- Essential Cookies: Required for platform functionality (e.g.,
maintaining your session)
- Analytics Cookies: Help us understand how users interact with our
platform
- Preference Cookies: Remember your settings and preferences
- Advertising Cookies: Deliver relevant advertisements (with your
consent)
You can control cookies through your browser settings. Note that disabling certain
cookies may affect platform functionality.
Our platform may contain links to third-party websites, plugins, or applications. We are
not responsible for the privacy practices of these third parties. We encourage you to
review their privacy policies before providing any personal information.
ClassPodia operates primarily in Nigeria. However, some of our service providers may be
located in other countries. When we transfer your information internationally, we ensure
appropriate safeguards are in place to protect your data in accordance with this Privacy
Policy and applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in
our practices, technology, legal requirements, or other factors. When we make material
changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our platform
- Provide you an opportunity to review the changes before they take effect
Your continued use of ClassPodia after changes become effective constitutes acceptance of
the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy
Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
